Privacy Policy

Effective Date: 07/26/2026
Last Updated: 08/26/2026

Table of Contents

Introduction
Your Consent
Information We Collect
Why We Collect Information
Cookies and Tracking Technologies
Your Choices
Communications and Marketing Preferences
How We Share Your Information
How We Protect Your Information
Payment Processing
Access to Your Information
International Data Transfers
Exporting and Deleting Your Information
Retention of Information
Employment Applicant Information
Children’s Privacy
Automated Pricing and Decision-Making
Changes to This Policy
Your Privacy Rights
Related Privacy Practices
Contact Information

Introduction

UpClean Solutions LLC (“UpClean Solutions,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

Visit our website
Request information or services
Submit Instant Pricing requests
Create an account
Schedule services
Apply for employment
Contact customer support
Subscribe to communications
Interact with our website, applications, and services

This Privacy Policy applies to:

UpClean Solutions LLC
2020 S Oneida St, Ste 19
Denver, CO 80224-2453

Phone: (720) 608-7680
Email: service@upcleansolutions.com
Website: https://www.upcleansolutions.com

Your Consent

By using our website, creating an account, requesting services, submitting forms, applying for employment, or communicating with us, you consent to the collection and use of information as described in this Privacy Policy.

Where required by law, additional consent may be requested before certain information is collected or processed.

For SMS communications, you provide consent by voluntarily providing your mobile phone number and completing the applicable SMS opt-in process, such as checking an SMS consent checkbox or using another available opt-in method.

Consent to receive SMS messages is not a condition of purchase.

Information We Collect

Contact Forms

We may collect:

Full name
Email address
Phone number
Preferred contact method
Address
Company name
Property information
Property address
Service requests
Complaint descriptions
Customer communications

Instant Pricing Requests

We may collect information necessary to generate estimates and service proposals, including:

Customer Information

Name
Email address
Phone number
Address
Company information

Property Information

Property type
Property address
Square footage
Net cleanable square footage
Flooring types
Number of rooms
Number of restrooms or bathrooms
Number of kitchens
Occupancy levels
Traffic levels
Accessibility information
Security requirements
Service preferences

Service Information

Requested services
Cleaning frequencies
Scheduling preferences
Scope of work requirements
Cleaning checklists
Service exclusions
Special requests
Day porter requirements
Facility operating hours
Restricted access areas
Special instructions

Uploaded Materials

Users may upload:

Photos
Building maps
Drawings
PDFs
Inspection reports
Service documentation
Property assessments
Other supporting documents

Customer Accounts

We may collect:

Username
Password
Account preferences
Service history
Property information
Uploaded files
Customer communications

Employment Applications

We may collect:

Full legal name
Address
Phone number
Email address
Resume or curriculum vitae
Employment history
References
Professional certifications
Driver’s license information
Employment eligibility information
Work authorization information
Accommodation requests
Other information voluntarily provided by applicants

Automatically Collected Information

We may automatically collect:

IP address
Device information
Browser information
Operating system
Website usage information
Pages viewed
Referring websites
Date and time of visits
Cookies and similar technologies

Why We Collect Information

We use information to:

Provide requested services
Generate Instant Pricing estimates
Schedule appointments
Manage customer accounts
Process payments
Deliver customer support
Improve service quality
Improve website functionality
Conduct quality assurance activities
Communicate with customers
Send appointment reminders
Send requested information
Send service updates
Send SMS communications when consent has been provided
Provide scheduling and customer support communications
Send links to requested forms and related service information
Send marketing communications when consented
Process employment applications
Comply with legal obligations
Protect our business and customers

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, enhance user experience, analyze website performance, understand visitor interactions, and support marketing activities where permitted by law.

For additional details, please review our Cookie Policy.

Your Choices

You may:

Access your information
Request corrections
Request deletion of eligible information
Withdraw marketing consent
Adjust cookie settings
Unsubscribe from marketing communications
Manage communication preferences
Opt out of SMS communications by replying STOP
Request SMS assistance by replying HELP

You may withdraw SMS consent at any time by replying STOP to an SMS message or by contacting us using the information provided in this Privacy Policy.

Communications and Marketing Preferences

With your consent, we may send:

Email newsletters
Promotional emails
Appointment reminders
Service notifications
SMS or text messages
Customer service communications
Push notifications

SMS/Text Messaging

With your consent, UpClean Solutions LLC may send SMS text messages regarding your inquiries and requested cleaning services, including:

Service updates
Appointment reminders
Scheduling
Customer support
Links to forms
Related service information
Promotional messages, when separately authorized

Message frequency may vary. Message and data rates may apply.

You may reply STOP to opt out of SMS messages or HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

Customers may opt in to SMS communications by providing their mobile phone number and completing the applicable consent process. This may include checking a designated SMS consent checkbox on an online form or using another available opt-in method.

You may opt out of marketing communications at any time. Service-related communications necessary to provide requested services may continue.

SMS Mobile Information and Opt-In Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties.

UpClean Solutions LLC does not sell, rent, transfer, or provide mobile phone numbers, SMS opt-in data, or text messaging consent to third parties, affiliates, or lead generators for their own marketing or promotional purposes.

SMS opt-in information will not be used or disclosed for purposes unrelated to providing the requested SMS communications and services.

We may use service providers that are necessary to operate and deliver SMS communications, including messaging platforms, telecommunications providers, and vendors supporting SMS delivery and customer communications.

These providers may access SMS-related information only as necessary to perform services on our behalf and may not use it for their own marketing or promotional purposes.

How We Share Your Information

We may share personal information with trusted third-party service providers when necessary to operate our business, deliver requested services, process payments, manage customer communications, schedule appointments, support workforce operations, conduct background screenings, provide website functionality, maintain security, and provide customer support.

These service providers may access personal information only as necessary to perform authorized services on our behalf and are expected to maintain appropriate safeguards.

SMS and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

SMS-related information may be shared only with service providers necessary to provide and operate our messaging services, including messaging platforms, telecommunications providers, and vendors that support SMS delivery and customer communications.

These providers may use SMS-related information only to perform services on behalf of UpClean Solutions LLC and not for their own marketing or promotional purposes.

Professional Advisors

We may share applicable information with:

Attorneys
Accountants
Auditors
Insurance providers

Legal Requirements

We may disclose information when required by:

Applicable law
Court order
Legal process
Government request
Regulatory obligation

Business Protection

We may disclose information to:

Protect rights and property
Prevent fraud
Investigate misconduct
Protect public safety
Enforce agreements

Business Transactions

Information may be transferred in connection with:

Mergers
Acquisitions
Reorganizations
Asset sales
Business transfers

The categories above do not include text messaging originator opt-in data or consent. Text messaging originator opt-in data and consent will not be shared with any third parties.

We do not sell personal information and do not share personal information for targeted advertising purposes.

How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

While no system can guarantee absolute security, we use commercially reasonable measures designed to protect information.

Payment Processing

UpClean Solutions does not store payment card information on its own servers.

Payment transactions are securely processed through Stripe. Payment card information is transmitted directly to Stripe using industry-standard encryption and security controls.

UpClean Solutions receives payment confirmations and limited transaction information necessary to provide services, process payments, maintain business records, and support customer service.

Access to Your Information

Subject to applicable law, you may request:

Access to personal information
Corrections
Updates
Deletion of eligible information

Requests may be submitted to:

service@upcleansolutions.com

International Data Transfers

Information may be stored or processed in jurisdictions outside your home country.

By using our services, you consent to such transfers where permitted by applicable law.

Exporting and Deleting Your Information

You may request copies of your information, account closure, or deletion of eligible information.

Certain information may be retained when required by law, contractual obligations, accounting requirements, safety requirements, or legal claims.

Retention of Information

UpClean Solutions generally retains information for up to five (5) years unless a longer retention period is required by law.

Retention periods may vary based on legal, operational, contractual, regulatory, or business requirements.

SMS consent records and related opt-in information may be retained as necessary to document consent, comply with applicable legal and regulatory requirements, resolve disputes, and maintain business records.

Employment Applicant Information

Information submitted through employment applications may be used to:

Evaluate qualifications
Verify employment history
Verify credentials
Conduct lawful background screenings
Assess eligibility for employment
Comply with legal obligations

Applicant information will be handled in accordance with applicable employment laws.

Children’s Privacy

Our services are not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children under 18.

Automated Pricing and Decision-Making

Our Instant Pricing tools may generate automated service estimates based on information submitted by users.

Certain requests may require additional review, clarification, verification, or manual evaluation before a final proposal is issued.

Changes to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated Effective Date.

Your Privacy Rights

Subject to applicable law, you may have the right to:

Access information
Correct information
Delete eligible information
Withdraw consent
Opt out of marketing communications
Opt out of SMS communications

Related Privacy Practices

Additional policies may include:

Cookie Policy
Terms of Service
Communication Consent Policy
Service Agreements
Employment Application Disclosures

Contact Information

UpClean Solutions LLC

2020 S Oneida St, Ste 19
Denver, CO 80224-2453

Phone: (720) 608-7680
Email: service@upcleansolutions.com

Business Hours: Monday–Sunday, 7:00 AM–8:00 PM