Communication Consent Policy

Effective Date: 07/26/2026
Last Updated: 08/26/2026

Table of Contents

Purpose
Company Contact Information
Consent to Receive Communications
Types of Communications
SMS/Text Message Communications
Email Communications
Phone Communications
Push Notifications
Authorized Communications on Our Behalf
Communication Preferences
Operational Communications
Employment Applicant Communications
Communication Records
Protection of Personal Information
Mobile Information and SMS Opt-In Privacy
Changes to This Policy
Contact Us

Purpose

UpClean Solutions LLC (“UpClean Solutions,” “we,” “our,” or “us”) values transparent communication and respects your privacy.

This Communication Consent Policy explains how we obtain, use, manage, and document consent for communications sent through phone calls, text messages (SMS), emails, and push notifications.

This policy applies to customers, prospective customers, website visitors, employment applicants, and other individuals who communicate with UpClean Solutions through our website, forms, customer portal, telephone, email, or other communication channels.

This policy should be read together with our Privacy Policy.

Company Contact Information

UpClean Solutions LLC
2020 S Oneida St, Suite 19
Denver, CO 80224-2453

Website: https://www.upcleansolutions.com
Email: service@upcleansolutions.com
Phone: (720) 608-7680

Business Hours: Monday–Sunday, 7:00 AM–8:00 PM

Consent to Receive Communications

By providing your contact information through our website, service request forms, Instant Pricing forms, customer portal, employment applications, or other communication methods, you may choose to provide consent for UpClean Solutions to contact you.

Consent is voluntary and is not required as a condition of purchasing services. However, certain service-related communications may be necessary to fulfill requested services, manage your account, schedule appointments, provide customer support, or comply with legal obligations.

Where required by applicable law, we will obtain appropriate consent before sending certain types of communications.

For SMS communications, customers voluntarily provide their mobile phone number and complete the applicable SMS opt-in process, such as checking a designated SMS consent checkbox on an online form.

Consent to receive SMS messages is not a condition of purchase.

You may update your communication preferences or withdraw marketing consent at any time.

Types of Communications

Depending on your preferences and relationship with UpClean Solutions, we may communicate with you through:

Service Communications

These communications may include:

Appointment confirmations and reminders
Scheduling updates
Estimates and proposals
Service updates
Customer support responses
Project coordination
Billing-related communications
Quality assurance follow-ups
Account notifications
Links to forms and requested service information

Marketing Communications

If you separately provide marketing consent, we may send:

Promotional offers
Seasonal promotions
Service announcements
Educational content
Company updates
Customer appreciation messages

Marketing communications are optional and are not required to purchase services.

SMS/Text Message Communications

If you provide your mobile phone number and consent to receive SMS messages, UpClean Solutions LLC may send recurring automated SMS communications regarding your inquiry and requested cleaning services.

SMS communications may include:

Appointment confirmations and reminders
Scheduling updates
Service updates
Customer support
Account notifications
Links to forms
Requested service information
Promotions, when separately authorized

SMS Consent

Customers may opt in to SMS communications by voluntarily providing their mobile phone number and completing the applicable SMS consent process, such as checking a designated SMS consent checkbox on an online form.

The applicable consent disclosure informs customers that they agree to receive SMS messages from UpClean Solutions LLC and provides access to our Privacy Policy, Communication Consent Policy, and Terms of Service before consent is submitted.

Consent to receive SMS messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

Reply STOP to opt out of SMS messages or HELP for assistance.

SMS Opt-Out

You may stop receiving SMS messages by:

Replying STOP to any SMS message
Emailing service@upcleansolutions.com
Calling (720) 608-7680

After opting out, you may receive a confirmation message.

You may opt back in by replying START when supported by our messaging system.

SMS Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories of information described in this Communication Consent Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties.

UpClean Solutions LLC does not sell, rent, transfer, or provide mobile phone numbers, SMS opt-in data, or text messaging consent to third parties, affiliates, or lead generators for their own marketing or promotional purposes.

SMS opt-in information will not be used or disclosed for purposes unrelated to providing the requested SMS communications and services.

We may use service providers that are necessary to operate and deliver SMS communications, including messaging platforms, telecommunications providers, and vendors supporting SMS delivery and customer communications.

These providers may access SMS-related information only as necessary to perform services on our behalf and may not use it for their own marketing or promotional purposes.

Email Communications

If you provide your email address, UpClean Solutions may send:

Service confirmations
Estimates
Receipts and invoices
Account notifications
Customer support responses
Appointment reminders
Service updates
Links to forms
Marketing communications, if authorized

You may unsubscribe from marketing emails by clicking the unsubscribe link included in the email or contacting us directly.

Transactional and service-related emails may continue when necessary to provide requested services or manage your account.

Phone Communications

By providing your telephone number, you authorize UpClean Solutions to contact you regarding:

Service requests
Scheduling
Estimates
Customer support
Service updates
Quality assurance
Account-related matters

Where required by applicable law, appropriate consent will be obtained before using automated or prerecorded calls.

Push Notifications

If you voluntarily subscribe to push notifications through your browser or device, UpClean Solutions may send:

Appointment reminders
Service updates
Account notifications
Company announcements
Promotional messages, if authorized

You may disable push notifications at any time through your browser or device notification settings.

Authorized Communications on Our Behalf

UpClean Solutions may use authorized employees, contractors, service providers, and business partners to assist with communication and business operations.

These parties may communicate with you only when necessary to support authorized business purposes, including:

Scheduling
Customer service
Service coordination
Employment-related communication
Operational support

Authorized parties are expected to:

Protect confidential information
Follow applicable privacy and communication requirements
Use information only for authorized purposes
Maintain appropriate safeguards

Authorized parties are not permitted to sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information for their own marketing or promotional purposes.

Communication Preferences

You may manage your communication preferences by:

Updating your contact information
Changing preferred communication methods
Unsubscribing from marketing communications
Opting out of SMS communications
Replying STOP to SMS messages
Disabling push notifications

You may also contact UpClean Solutions using the contact information provided in this policy to request changes to your communication preferences.

Operational Communications

Even if you opt out of marketing communications, UpClean Solutions may continue contacting you regarding necessary service-related matters, including:

Active service requests
Scheduled appointments
Service delivery
Billing matters
Account management
Customer support
Safety notifications
Legal or contractual obligations

These communications may be necessary to provide requested services and support customer relationships.

Employment Applicant Communications

Individuals who submit employment applications may receive communications regarding:

Application status
Interviews
Hiring decisions
Background screening processes
Onboarding activities
Employment opportunities

Employment communications are considered operational communications and are not marketing communications.

Communication Records

UpClean Solutions may maintain records of communications and consent to:

Document communication preferences
Verify consent
Improve customer service
Maintain business records
Resolve disputes
Support operations
Comply with legal and regulatory obligations

Records may include:

Emails
Text messages
SMS opt-in and opt-out records
Service requests
Contact form submissions
Consent records
Communication preferences
Telephone communications, where applicable

Communication records are handled according to our Privacy Policy.

Protection of Personal Information

UpClean Solutions uses reasonable administrative, technical, and physical safeguards designed to protect personal information collected through communication channels.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

Mobile Information and SMS Opt-In Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

UpClean Solutions does not sell personal information collected through communication channels.

We do not provide customer contact information to third parties for their independent marketing purposes.

SMS-related information may be shared only with service providers necessary to provide and operate our messaging services, including messaging platforms, telecommunications providers, and vendors that support SMS delivery and customer communications.

These providers may use SMS-related information only to perform services on behalf of UpClean Solutions LLC and not for their own marketing or promotional purposes.

Changes to This Policy

We may update this Communication Consent Policy from time to time to reflect:

Changes in applicable laws
Business practices
Technology updates
Communication methods
Operational requirements

Updated versions will be posted on our website with a revised effective date.

Contact Us

If you have questions about this Communication Consent Policy or wish to update your communication preferences, contact:

UpClean Solutions LLC

2020 S Oneida St, Suite 19
Denver, CO 80224-2453

Email: service@upcleansolutions.com
Phone: (720) 608-7680

Business Hours: Monday–Sunday, 7:00 AM–8:00 PM