UpClean Solutions Terms of Service

Terms of Service

Effective Date: 07/24/2026

Last Updated: 08/17/2026

By requesting, scheduling, purchasing, accessing, or receiving services from UpClean Solutions LLC (“UpClean Solutions,” “we,” “us,” or “our”), the Customer (“Customer,” “you,” or “your”) acknowledges, understands, and agrees to these Terms of Service.

Table of Contents

Instant Price & Service Pricing
ProClean Package & Included Cleaning Resources
Professional Cleaning Methods & Products
Cleaning Checklists & Scope of Work
Additional Services, Charges & Scope Adjustments
Customer Property Information & Service Conditions
Property Access Authorization
Pet Safety & Pet-Related Conditions
Communication Consent
Payment Authorization
Payment Method on File & Failed Payment Authorization
Cancellation & Rescheduling
Safety & Hazard Disclosure
Water & Electricity Requirements
Service Access, Height & Additional Services
Special Cleaning Requests & Customer-Supplied Products
Dishes
Parking & Property Access
Plumbing, Drains & Electrical Work
Children & Pet Safety During Service
Ventilation & Indoor Air Quality
Off-Limit Areas, Fragile Items & Customer Instructions
Reporting Incidents, Accidents & Service Concerns
Respectful Conduct, Harassment & Threatening Behavior
Booking Confirmation & Appointment Notifications
Cleaning Appointment Arrival Window
Theft Prevention & Valuables
Property Damage & Breakage
Cleaning Conditions & Service Results
Customer Satisfaction Commitment
Services Not Currently Offered
Site Survey
Customer Acknowledgment & Authorization
Acceptance of Terms
About UpClean Solutions
Eligibility to Use Services
Services We Provide
Customer Portal and Online Services
Website Use
Intellectual Property
User Content and Submitted Materials
Employment Applications
Prohibited Activities
Third-Party Services
Service Availability and Limitations
Disclaimer of Warranties
Limitation of Liability
Indemnification
Privacy
Termination of Access or Services
Governing Law
Dispute Resolution
Changes to These Terms
Contact Information

1. Instant Price & Service Pricing

UpClean Solutions provides online pricing through its Instant Price Form. Pricing may be determined based on factors including, but not limited to:

Type of service requested.
Property size and Total Cleanable Square Footage.
Current overall condition of the property.
Number and type of bedrooms, kitchens, bathrooms, offices, rooms, restrooms, break rooms, and other applicable areas.
Service frequency.
Requested service hours and estimated labor requirements.
Internal productivity and service-efficiency factors.
Selected ProClean package.
Cleaning coverage areas.
Flooring types.
Occupancy, traffic, and operating conditions.
Billing method.
Seasonal demand and service availability.
Scope of Work (“SOW”).
Other property-specific, service-related, operational, or site conditions that may affect the time, labor, materials, equipment, or resources required to perform the service.

An Instant Price is based on the information provided by the Customer at the time of pricing. If actual property conditions, service requirements, property size, cleaning areas, access conditions, or Scope of Work differ materially from the information provided, UpClean Solutions may adjust the service details or price before or during service, subject to Customer approval where applicable.

2. ProClean Package & Included Cleaning Resources

Unless otherwise stated in the approved service description or Scope of Work, the selected ProClean package includes the standard cleaning supplies, materials, and equipment reasonably necessary for UpClean Solutions to perform the purchased cleaning services.

UpClean Solutions will generally provide:

Cleaning supplies required for the selected service.
Cleaning materials required for the selected service.
Cleaning equipment necessary to perform the selected service.

Specialty products, materials, equipment, treatments, or services that are not included in the selected package or approved Scope of Work may require additional pricing and Customer approval.

3. Professional Cleaning Methods & Products

UpClean Solutions uses professional cleaning methods and systems designed to support consistent, effective, and professional service delivery.

Depending on the service and property, cleaning practices may include:

Microfiber cleaning systems.
HEPA filtration technology.
EPA-registered products.
EPA Safer Choice® products when appropriate and available.
Professional cleaning tools, equipment, and procedures.

Product selection and cleaning methods may vary based on the surface, material, property condition, service requirements, safety considerations, and applicable Scope of Work.

4. Cleaning Checklists & Scope of Work

UpClean Solutions uses detailed cleaning checklists and Scope of Work requirements to promote consistency and clearly define the services included in each cleaning appointment.

Our cleaning checklists may contain more detailed tasks than standard cleaning programs and are intended to help ensure that designated areas receive appropriate attention.

Customers are responsible for reviewing the applicable cleaning checklist and Scope of Work before booking or purchasing services.

The approved Scope of Work determines the services and areas included in the selected cleaning service.

Any area, task, service, material, equipment, or requirement that is not included in the Instant Price, selected service, applicable cleaning checklist, or approved Scope of Work is excluded unless otherwise agreed to in writing.

5. Additional Services, Charges & Scope Adjustments

Additional pricing may apply when actual service requirements differ from the information provided during booking or when the Customer requests services beyond the approved Scope of Work.

Examples may include:

Additional cleaning areas.
Additional square footage.
Additional rooms, offices, restrooms, break rooms, kitchens, or other spaces.
Additional cleaning tasks.
Specialty cleaning services.
Specialty cleaning supplies, materials, or equipment.
Additional labor or service time.
Unanticipated site conditions.
Additional safety requirements.
Special cleaning procedures.
Changes to the requested service scope.
Any other service requirement that materially increases the labor, time, supplies, materials, equipment, or resources required to complete the service.

UpClean Solutions will communicate applicable additional charges when reasonably identifiable before performing additional work whenever practicable. Additional charges require Customer approval before any corresponding additional services or service adjustments are performed.

6. Customer Property Information & Service Conditions

Customers are responsible for providing complete, accurate, and truthful information about the property and requested services before the appointment.

This may include information regarding:

Property size and cleanable square footage.
Areas requiring service.
Current property condition.
Flooring and surface types.
Number and type of rooms and service areas.
Occupancy and traffic conditions.
Special cleaning requirements.
Access instructions.
Pets.
Known hazards or safety concerns.
Allergies, sensitivities, or special cleaning considerations.
Any other condition that may affect the safe or proper performance of the requested service.

Inaccurate, incomplete, or misleading information submitted through an Instant Price Form or service request may result in cancellation, rescheduling, or adjustments to the approved service details before services begin. Additional charges require Customer approval before any corresponding service adjustments are made.

7. Property Access Authorization

I authorize UpClean Solutions and its employees, independent contractors, or other authorized service providers to enter the service location using the access method provided by me for the purpose of performing scheduled services.

Authorized access methods may include:

Meeting a representative at the property.
Lockbox access.
Smart lock access.
Physical key provided by the Customer.
Temporary access codes.
Building management access.
Other Customer-authorized entry methods.

I understand and agree that:

I am responsible for providing accurate and working access information.
The property must be accessible at the scheduled service time.
The Customer is responsible for ensuring that UpClean Solutions has lawful and authorized access to the property.
Delays caused by unavailable or incorrect access information may result in service delays, rescheduling, additional charges, or cancellation.
UpClean Solutions is not responsible for service limitations caused by inaccessible areas or denied entry.

8. Pet Safety & Pet-Related Conditions

Customers must disclose all pets that may be present during a scheduled service appointment.

Pets may react unpredictably to service personnel, cleaning equipment, tools, noises, and unfamiliar activity.

Customers agree that:

They are responsible for informing UpClean Solutions of pets present at the property.
Pets should be secured, supervised, restrained, or otherwise managed as necessary to maintain a safe working environment.
Customers must disclose any known aggressive, protective, territorial, or special-needs pets before service.
UpClean Solutions may request that a pet be temporarily secured if it interferes with service or creates a safety concern.
Exterior doors, gates, and other openings may be used during service to move personnel, supplies, and equipment. Customers are responsible for preventing pets from escaping.
UpClean Solutions may suspend or discontinue service if a pet presents an aggressive, unsafe, disruptive, or unpredictable condition.

Pet-Related Cleaning

Standard cleaning services do not include animal waste, litter boxes, urine, feces, vomit, or other biohazardous pet-related materials unless specifically included as an approved additional service.

UpClean Solutions is not responsible for:

Pets escaping due to unsecured doors, gates, fences, windows, or Customer-provided access instructions.
Injuries, damages, or incidents caused by Customer-owned pets.
Delays or incomplete services resulting from unsafe pet conditions.

The Customer must provide any relevant information regarding a pet’s behavior, special needs, or safety considerations before service.

9. Communication Consent

I authorize UpClean Solutions to communicate with me regarding:

Service requests.
Quotes and pricing.
Scheduling and appointment reminders.
Service updates.
Billing and payment matters.
Customer support.
Account-related notifications.
Satisfaction follow-ups.

Communications may be provided through:

Phone calls.
Email.
SMS/text messages.
Customer portal notifications.
Other Customer-authorized communication methods.

I understand that:

My consent to receive service-related communications is not a condition of purchasing services.
Standard message and data rates may apply.
I may opt out of marketing communications at any time.
Transactional, scheduling, billing, and other service-related communications may continue as reasonably necessary to provide requested services.

10. Payment Authorization

By scheduling a service, I authorize UpClean Solutions to charge the payment method I provide for approved service charges associated with my booking.

I acknowledge and agree that:

The service price and applicable charges presented during checkout or otherwise approved by me may include applicable taxes, fees, discounts, and selected add-on services.
My payment authorization applies only to approved services and charges authorized under these Terms of Service.
Additional services requested after booking may result in additional charges, subject to Customer approval when required.
Applicable additional charges will be communicated to me when reasonably identifiable before the additional work is performed, whenever practicable.
I am responsible for paying all approved and properly due charges associated with the services I request or receive.

11. Payment Method on File & Failed Payment Authorization

For services that require a payment method to be saved on file to book or reserve a service appointment, I authorize UpClean Solutions to securely retain my payment method and use it to process approved service charges after the service is completed, in accordance with these Terms of Service.

I understand and agree that:

A valid payment method must be provided and remain on file when required to book or reserve a service appointment.
Saving a payment method on file does not itself constitute a charge. The payment method will be used to process applicable charges when payment becomes due.
If the payment method on file is declined, expired, invalid, or otherwise unavailable, I agree to promptly provide an alternative valid payment method and pay any outstanding balance.
If I fail to provide an alternative valid payment method or otherwise fail to pay an outstanding balance when due, UpClean Solutions may pursue lawful collection of the unpaid balance, including referring the account to a third-party collection agency, where permitted by applicable law.
Any collection activity will be conducted in accordance with applicable federal and Colorado laws and regulations, including applicable requirements governing debt collection practices, communications, disclosures, disputes, and consumer protections.
UpClean Solutions may seek recovery of the unpaid balance and any other charges or costs that are expressly authorized by these Terms of Service or applicable law.
Nothing in this section authorizes UpClean Solutions or any collection agency acting on its behalf to use collection practices prohibited by applicable federal or Colorado law.

12. Cancellation & Rescheduling

Customers may cancel a scheduled service without cancellation fees at any time before the cleaning team arrives at the property or before the scheduled service begins.

UpClean Solutions processes approved service charges after the service is completed, in accordance with these Terms of Service. No cancellation fees, rescheduling fees, or booking fees will be charged at the time of booking.

Customers may reschedule a service appointment without a rescheduling fee, subject to service availability.

Customers are responsible for providing complete and accurate information when submitting an Instant Price Form. Inaccurate, incomplete, or misleading information may result in a service cancellation, service delay, or adjustment to the approved service details, pricing, or scope of work before the scheduled service begins or is performed.

A $50 Appointment Hold & Dispatch Fee may apply when a scheduled appointment cannot be performed due to circumstances within the Customer’s control, including, but not limited to:

Missed appointments.
Denied property access.
Unavailable, incorrect, or non-functioning access methods.
Unsafe property conditions.
Safety concerns.
Aggressive or unsafe pets.
Unavailable or non-functioning water or electricity required to perform the approved service.
Other circumstances within the Customer’s control that prevent the scheduled service from being safely or reasonably performed.

If UpClean Solutions must cancel a scheduled service visit due to weather or other circumstances outside the Customer’s control that prevent the service from being safely performed, no cancellation, rescheduling, or Appointment Hold & Dispatch Fee will apply.

13. Safety & Hazard Disclosure

Customers must disclose known hazards, conditions, or circumstances that could affect the safety of cleaning personnel or prevent the service from being safely performed, including:

Aggressive or unsafe pets.
Biohazards.
Mold concerns.
Structural damage.
Unsafe property conditions.
Electrical hazards.
Chemical hazards.
Security concerns.
Hoarding conditions.
Severe or abnormal buildup.
Other known conditions that may create a health or safety risk.

Customers are responsible for maintaining safe conditions at the property and removing or addressing known safety hazards before the scheduled service begins.

UpClean Solutions reserves the right to suspend, refuse, modify, reschedule, or discontinue services when conditions present an unreasonable safety risk or otherwise prevent the service from being safely performed.

If a scheduled appointment cannot be performed because of a condition or circumstance within the Customer’s control, the service may be cancelled or rescheduled and the $50 Appointment Hold & Dispatch Fee may apply.

14. Water & Electricity Requirements

Customer Responsibility for Water and Electricity Usage

I authorize UpClean Solutions to use reasonable amounts of running water and working electrical outlets as needed to perform the approved cleaning services. No separate fee will be charged solely for ordinary water or electricity usage required to perform the approved service.

Customers are responsible for ensuring that the property has:

Running water.
Working electrical outlets.
Safe and reasonable access to the utilities required for the approved service.

UpClean Solutions is not responsible for the Customer’s water or electricity consumption or utility costs associated with performing the service.

If required water or electricity is unavailable, inaccessible, or not functioning and the service cannot reasonably be performed, the appointment may be cancelled or rescheduled, and the $50 Appointment Hold & Dispatch Fee may apply when the circumstances are within the Customer’s control.

15. Service Access, Height & Additional Services

Our technicians are not permitted to climb above the second step of a step stool while performing standard cleaning services.

High or elevated areas that cannot be safely reached using standard cleaning equipment may require High Dusting Services, including services for areas up to 40 feet, at additional charges.

The following services are not automatically included in standard cleaning services and may require separate approval and additional charges:

Moving or rearranging furniture.
Supply restocking.
High Dusting Services.
Other specialty or additional cleaning services.

Please review the applicable Special Cleaning Services information for available services and additional requirements.

UpClean Solutions may provide coordination services for certain services that are not directly available through UpClean Solutions by working with third-party providers. Third-party services must be approved before they are requested or coordinated and may be subject to coordination fees and third-party charges.

16. Special Cleaning Requests & Customer-Supplied Products

Customers may request special cleaning services, service notes, or other accommodations before the scheduled service begins.

Special requests must be reviewed and approved before the service begins and may require additional charges. Requests or changes made close to the service date or after the service has begun may cause a service delay, rescheduling, or cancellation if the requested adjustment cannot reasonably be accommodated.

UpClean Solutions may accommodate the use of Customer-provided cleaning products when approved and determined to be reasonably safe for use.

Customers are responsible for any damage, adverse reaction, staining, deterioration, or other issue caused by cleaning products supplied by the Customer.

UpClean Solutions will not use bleach or other harmful chemical products in the Customer’s property.

17. Dishes

Dishes are not included in the standard cleaning checklist.

The standard cleaning service does not include:

Washing or cleaning dishes.
Loading or unloading dishwashers.
Putting dishes or other kitchenware back into cabinets.

Customers may request dish-cleaning services before the approved service begins. Such services may require separate approval and additional charges.

18. Parking & Property Access

Customers are responsible for providing reasonable parking access for the cleaning team and paying any parking fees or reservation costs required to perform the service.

Customers should notify UpClean Solutions before the scheduled service begins if parking access cannot be provided.

If the lack of parking or reasonable property access prevents the service from being performed, the appointment may need to be rescheduled and a $50 Appointment Hold & Dispatch Fee may apply when the circumstances are within the Customer’s control.

19. Plumbing, Drains & Electrical Work

Customers are responsible for ensuring that drains and plumbing fixtures requiring normal use during the cleaning service are functioning and accessible before the service begins.

UpClean Solutions does not perform plumbing, drain unclogging, electrical work, repairs, or other trade services unless specifically identified as an available service.

20. Children & Pet Safety During Service

Customers are responsible for keeping children and pets away from active cleaning areas while cleaning services are being performed.

Customers should:

Move children and pets to a separate room or take them outside while cleaning is actively being performed.
Create safe zones or otherwise prevent unwanted interactions between children, pets, and cleaning personnel.
Coordinate room access when children or pets need to remain in the property while requested areas are being cleaned.
Follow applicable dry-time requirements before allowing children or pets to enter treated areas.

For chemically treated or otherwise wet areas, Customers should allow the treated areas to fully dry before permitting children or pets to return to those areas. Where applicable, a minimum 24-hour dry time may be required based on the treatment performed and product instructions.

21. Ventilation & Indoor Air Quality

Customers are responsible for providing reasonable ventilation during and after cleaning when needed.

Customers should:

Use installed exhaust fans when appropriate.
Open windows when safe and practical.
Keep air pathways clear.
Allow appropriate ventilation to reduce the accumulation of cleaning fumes and moisture.

Customers should follow applicable product instructions regarding ventilation, drying, and re-entry into treated areas.

22. Off-Limit Areas, Fragile Items & Customer Instructions

Customers are responsible for communicating clear instructions and boundaries before the cleaning team begins service.

Customers should identify:

Off-limit areas, such as a home office or bedroom that should not be entered.
Fragile, delicate, valuable, or sensitive items that should be avoided.
Areas requiring special instructions or limitations.
Any items that should not be moved, touched, or cleaned.

Clear instructions provided before service begins help prevent misunderstandings and allow the cleaning team to perform the approved Scope of Work appropriately.

23. Reporting Incidents, Accidents & Service Concerns

Customers must immediately report any incident or accident occurring during the service, including slips, chemical exposure, injuries, property damage, or other safety concerns, to UpClean Solutions.

If a life-threatening emergency occurs, including serious injury, fire, or severe chemical exposure, call 911 immediately.

Customers should provide emergency responders with the property address, nature of the emergency, and any known information regarding hazardous materials or conditions.

For non-emergency service concerns, Customers should contact UpClean Solutions immediately rather than attempting to resolve the issue through an argument or confrontation with cleaning personnel.

Customers are expected to step away and de-escalate any situation involving disagreement with a cleaning team member. UpClean Solutions provides customer support and supervisory assistance and should be contacted promptly so the concern can be properly addressed.

24. Respectful Conduct, Harassment & Threatening Behavior

Customers and all persons present at the property are expected to treat UpClean Solutions personnel respectfully and maintain a safe working environment.

The following conduct is prohibited:

Harassment or discrimination.
Threatening or aggressive behavior.
Displaying or using weapons in a threatening manner.
Intimidation or misconduct toward cleaning personnel.
Any behavior that creates an unsafe working environment.

UpClean Solutions may suspend, refuse, or discontinue service when conduct or conditions create a safety concern. Serious incidents may be documented, investigated, and, when appropriate, reported to law enforcement or other applicable authorities.

25. Booking Confirmation & Appointment Notifications

Submitting a service booking online requests the selected service date and time, subject to availability and UpClean Solutions’ confirmation of the booking.

Customers will receive a booking confirmation by email after the appointment has been scheduled.

UpClean Solutions may contact the Customer the day before the scheduled appointment to confirm the booking and may provide an additional notification when the cleaning team is on the way.

26. Cleaning Appointment Arrival Window

Customers are asked to allow a two-hour arrival window for scheduled cleaning appointments.

The arrival window allows for reasonable travel, scheduling, staffing, and operational variations between service appointments.

27. Theft Prevention & Valuables

The best protection for valuables is precaution. Customers should secure or remove cash, checks, mail, paperwork, keys, sensitive documents, jewelry, electronics, and other valuables before the cleaning team arrives.

If cleaning personnel encounter money or valuables left in an area being cleaned, they will not intentionally handle, remove, or relocate such items and will clean around them when reasonably possible.

UpClean Solutions maintains applicable bonding coverage for qualifying losses, subject to the terms, conditions, exclusions, and requirements of the applicable bond or insurance policy.

If theft is suspected, Customers should promptly contact local law enforcement and obtain a police report. Any claim must also comply with the applicable insurance or bonding requirements.

28. Property Damage & Breakage

Customers should report any suspected damage occurring during an approved cleaning, moving, or rearrangement service as soon as reasonably possible and, when possible, within 12 hours of the service.

UpClean Solutions personnel are responsible for using reasonable care when handling items within the approved Scope of Work.

If damage occurs, UpClean Solutions will notify the Customer when the team becomes aware of the issue and, when applicable, assist the Customer with the applicable insurance claim process.

Customers must follow the applicable insurance company’s instructions, documentation requirements, and claim procedures.

29. Cleaning Conditions & Service Results

I understand that cleaning results may vary depending on:

Property condition.
Level of buildup.
Existing damage.
Surface type.
Previous maintenance history.
Environmental conditions.
Customer-selected service scope.
The amount of time and labor reasonably required to address the condition.

Cleaning services are intended to clean and maintain surfaces; they are not automatically restoration services.

UpClean Solutions does not guarantee restoration of:

Neglected surfaces.
Damaged surfaces.
Permanently stained surfaces.
Worn or deteriorated surfaces.
Permanently discolored materials.
Conditions requiring specialized restoration, repair, replacement, or treatment that is not included in the purchased service. Such services must be specifically requested and approved, when available, before the service is performed.

30. Customer Satisfaction Commitment

UpClean Solutions is committed to providing professional, consistent, and high-quality cleaning services.

If you have a concern regarding a completed service, you must notify UpClean Solutions within 12 hours of service completion so that we may evaluate the concern and determine an appropriate resolution.

I understand that:

Concerns reported after the 12-hour notification period may limit our ability to investigate or verify the reported condition.
UpClean Solutions may inspect, review, and evaluate reported concerns before determining an appropriate corrective action.
The Customer Satisfaction Commitment does not apply to pre-existing conditions, permanent staining, damage, normal wear and tear, or conditions outside the purchased service scope.
Any corrective service or other resolution will be determined by UpClean Solutions based on the circumstances and applicable Scope of Work.

31. Services Not Currently Offered

The following services are not currently offered by UpClean Solutions. If any of these services become available in the future, the applicable service will be posted on the UpClean Solutions website before it is offered:

Extreme or hazardous remediation, including biohazard cleanup, trauma or crime-scene cleanup, hoarding cleanup, and severe odor remediation.
Mold remediation.
Skylight cleaning.
Post-construction cleanup involving drywall dust, adhesives, or similar construction debris.
Heavy-duty cleanup before or after large parties or similar events.
Filter replacement.
Walk-in cooler cleaning.
Graffiti removal.
Dusting or cleaning areas that require reaching above 40 feet.

Services not listed as currently available should not be assumed to be included in a standard, recurring, deep, specialty, or other cleaning service.

32. Site Survey

A site survey may be scheduled after a service request or booking is submitted to verify property or facility information, service requirements, access conditions, scope of work, staffing needs, and other details necessary to finalize or confirm the requested services.

A site survey may be required before UpClean Solutions can finalize or approve certain services, pricing, or Scope of Work requirements.

33. Customer Acknowledgment & Authorization

By selecting an acknowledgment checkbox, signing electronically, submitting a service request, obtaining pricing, scheduling service, or completing checkout, I confirm that:

I have read and reviewed these Service-Related Terms.
I understand and agree to these terms.
I am authorized to make decisions regarding the service location.
I authorize UpClean Solutions to provide services at the property identified in my request.
I have provided complete, accurate, and truthful information necessary for UpClean Solutions to evaluate, price, schedule, and perform the requested service.
I understand that inaccurate, incomplete, or misleading information submitted through an Instant Price Form or service request may result in cancellation, rescheduling, or adjustments to the approved service details before services begin. Additional charges require Customer approval before any corresponding service adjustments are made.
I understand that services are limited to the approved Scope of Work and applicable service checklist, unless additional services are separately requested and approved.
I understand that additional charges may apply when actual property conditions, property size, property condition, access, or other service requirements differ materially from the information provided or the approved Scope of Work. Any additional charges require Customer approval before the corresponding additional services or service adjustments are performed.
I understand my responsibilities regarding pets during scheduled services and acknowledge UpClean Solutions’ safety requirements. I have reviewed and agree to the Pet Safety Acknowledgment section of the Terms of Service.
I understand that I must disclose known hazards, unsafe conditions, access limitations, or other circumstances that could affect the safety of cleaning personnel or prevent the service from being safely performed.
I understand that UpClean Solutions may suspend, refuse, modify, reschedule, or discontinue services when conditions present an unreasonable safety risk or prevent the service from being safely performed.
I understand that a $50 Appointment Hold & Dispatch Fee may apply when a scheduled appointment cannot be performed because of circumstances within my control.
By selecting the applicable communication consent checkbox, I authorize UpClean Solutions to contact me regarding my service by phone, email, and text message. Consent is not a condition of purchase.
I authorize UpClean Solutions to securely retain my payment method on file and process approved service charges after my service is completed, in accordance with these Terms of Service.
Per-Service Billing (Pay-As-You-Go): If selected, I understand that service charges are billed based on the services performed during each service period.
1-Year Service Agreement – Fixed Service Rate & Monthly Billing: If selected, I understand that I am requesting a 1-Year Service Agreement with a fixed service rate and monthly billing for the contracted services.
I understand that services provided under a Service Agreement may be subject to additional or different terms and conditions contained in the applicable agreement.
Site Survey: I understand that a site survey may be scheduled after my service request or booking is submitted to verify property or facility information, service requirements, access conditions, scope of work, staffing needs, and other details necessary to finalize or confirm the requested services.
I understand that submitting a service request, receiving pricing, or scheduling a service does not necessarily guarantee that the service will be performed if additional information, verification, approval, or a site survey is required before the service can be finalized.

34. Acceptance of Terms

Welcome to UpClean Solutions LLC (“UpClean Solutions,” “we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your access to and use of:

Our website.
Customer portal.
Instant Pricing tools.
Online forms.
Communication channels.
Customer support services.
Residential and commercial cleaning services.
Related services and digital resources.

By accessing our website, requesting services, submitting information, or using our services, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

35. About UpClean Solutions

UpClean Solutions LLC provides professional cleaning solutions for residential, commercial, institutional, healthcare, and other property types.

Our services may include:

Residential cleaning.
Commercial cleaning.
Janitorial services.
Property turnover cleaning.
Day porter services.
Healthcare cleaning.
Specialty cleaning services.
Facility support services.

Company Information

UpClean Solutions LLC
2020 S Oneida St, Suite 19
Denver, CO 80224-2453

Phone: (720) 608-7680
Email: service@upcleansolutions.com
Website: www.upcleansolutions.com

36. Eligibility to Use Services

To use our website or services, you must:

Be at least 18 years old; or
Have legal authority to enter into agreements on behalf of yourself, a business, property owner, or organization.

By using our services, you represent that you meet these requirements.

37. Services We Provide

UpClean Solutions provides customized cleaning solutions based on customer needs, property requirements, service scope, and operational considerations.

Residential Services May Include:

One-Time Cleaning.
Recurring Cleaning.
Deep Cleaning.
Move-In & Move-Out Cleaning.
Short-Term Rental Cleaning.
Event Cleaning.
Specialty Cleaning Services.

Commercial Services May Include:

Office Cleaning.
Janitorial Services.
Healthcare Cleaning.
Property Turnover Cleaning.
Day Porter Services.
Event Cleaning.
Specialty Cleaning Services.

Services, availability, and scope may vary based on location, staffing availability, property conditions, safety requirements, and customer needs.

The service-specific provisions contained in Sections 1–33 govern the applicable cleaning services, pricing, scope, scheduling, access, safety, payment, and customer responsibilities.

38. Customer Portal and Online Services

Customers may access online features such as:

Service history.
Invoices.
Cleaning reports.
Service requests.
Documents.
Communication preferences.

Customers are responsible for:

Maintaining account security.
Protecting login credentials.
Reporting unauthorized access promptly.

UpClean Solutions may restrict or terminate access when necessary to protect customers, systems, or business operations.

39. Website Use

You may use our website only for lawful purposes.

You agree not to:

Interfere with website operation.
Attempt unauthorized access.
Introduce malicious software.
Collect information improperly.
Circumvent security measures.
Submit false information.
Misrepresent your identity.

We reserve the right to restrict access for violations of these Terms.

40. Intellectual Property

All website content and materials are owned by or licensed to UpClean Solutions, including:

Logos.
Branding.
Service descriptions.
Checklists.
Graphics.
Icons.
Images.
Text.
Videos.
Documents.
Forms.
Website design.

You may not copy, reproduce, modify, distribute, or commercially use our materials without written permission.

41. User Content and Submitted Materials

Customers or users may submit:

Photos.
Property information.
Documents.
Service requests.
Reports.
Employment materials.

By submitting content, you represent that:

You own the content or have permission to provide it.
The content does not violate applicable laws or third-party rights.

You grant UpClean Solutions permission to use submitted information only as necessary for:

Providing services.
Customer support.
Quality assurance.
Business operations.
Hiring activities.
Legal compliance.

42. Employment Applications

Employment applications submitted through our website are subject to:

Hiring requirements.
Employment eligibility requirements.
Background screening requirements.
Applicable employment laws.

Submitting an application does not guarantee employment.

Nothing submitted through an application creates an employment agreement.

Employment with UpClean Solutions is generally at-will unless otherwise required by written agreement or applicable law.

43. Prohibited Activities

Users may not:

Provide fraudulent information.
Violate applicable laws.
Impersonate another person.
Interfere with services.
Upload harmful files.
Abuse pricing tools.
Engage in fraudulent payment activity.
Attempt unauthorized system access.
Harass employees or representatives.

Violations may result in service denial, account restrictions, legal action, or reporting to appropriate authorities.

44. Third-Party Services

Our website and services may use third-party platforms, tools, payment processors, or service providers to support business operations.

These services may assist with functions such as:

Payments.
Forms.
Communications.
Scheduling.
Analytics.
Customer support.

UpClean Solutions does not control third-party services and is not responsible for their independent content, policies, availability, or practices.

Certain services that are not directly available through UpClean Solutions may also be coordinated through third-party providers as described in these Terms.

45. Service Availability and Limitations

We make reasonable efforts to provide reliable website access and services.

However, we do not guarantee:

Continuous website availability.
Error-free operation.
Uninterrupted service.
Compatibility with all devices.

Services may be affected by maintenance, staffing limitations, emergencies, weather events, technology issues, or circumstances beyond our reasonable control.

Service-specific limitations, safety requirements, exclusions, availability, and conditions are also governed by the applicable provisions of these Terms.

46. Disclaimer of Warranties

To the fullest extent permitted by law, website access and services are provided on an “AS IS” and “AS AVAILABLE” basis.

UpClean Solutions does not guarantee:

Uninterrupted access.
Complete accuracy of website information.
Specific service results.
Availability of services at all times.

Nothing in these Terms excludes warranties that cannot legally be excluded.

Cleaning results are additionally subject to the service conditions and limitations described in these Terms, including property condition, existing damage, staining, surface type, maintenance history, environmental conditions, service scope, and the amount of time and labor reasonably required.

47. Limitation of Liability

To the fullest extent permitted by law, UpClean Solutions is not responsible for indirect, incidental, special, consequential, or punitive damages arising from:

Website use.
Service interruptions.
Delays.
Customer-provided information.
Third-party actions.
Unauthorized access.

Nothing limits liability where prohibited by applicable law.

48. Indemnification

You agree to defend, indemnify, and hold harmless UpClean Solutions and its representatives from claims, damages, losses, liabilities, and expenses arising from:

Your use of our website or services.
Your violation of these Terms.
Your violation of applicable laws.
Information you provide.
Content you submit.

49. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, protect, and manage personal information.

50. Termination of Access or Services

UpClean Solutions may restrict, suspend, or terminate access to our website, customer portal, or services when:

These Terms are violated.
Fraud is suspected.
Security concerns exist.
Required by law.
Necessary to protect customers, employees, or operations.

Service-specific rights to suspend, refuse, modify, reschedule, or discontinue cleaning services because of safety conditions, access limitations, payment issues, or other circumstances remain governed by the applicable provisions of these Terms.

51. Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

52. Dispute Resolution

Before pursuing formal legal action, the parties agree to attempt to resolve disputes through good-faith discussions.

Nothing limits either party’s right to seek emergency or legally available relief.

53. Changes to These Terms

UpClean Solutions may update these Terms from time to time.

Updated Terms become effective when posted on our website.

Continued use of our website or services after updates are posted constitutes acceptance of the revised Terms.

54. Contact Information

UpClean Solutions LLC
2020 S Oneida St, Suite 19
Denver, CO 80224-2453

Phone: (720) 608-7680
Email: service@upcleansolutions.com
Website: www.upcleansolutions.com

Business Hours:
Monday–Sunday: 7:00 AM – 8:00 PM